Staff Profile Update

Overview

Enables none administrators to update a few basic profile details.

Screenshot

Screenshot

Personal

Name/Alias - Enter staff name or alias.

Email Address - Enter staff email. Must be unique.

Login Password - Enter account password. Click the icon to auto create password. Password generated will be shown. See the following screenshot:

Screenshot

When editing, leave blank for same password.

Timezone - Timezone for staff account. If not set, defaults to main timezone in settings.

Email Settings

Enable Email Notifications - If enabled, sends email notification if tickets are assigned or opened.

Ticket 'From' Name - If staff member replies to ticket, or assigns ticket etc, this is the from name mail header. If not set, defaults to name/alias.

Ticket 'From' Email Address - If staff member replies to ticket, or assigns ticket etc, this is the from mail header. If not set, defaults to email address.

Additional Notification Email Addresses - Additional notification addresses for staff member, comma delimited. Optional.

Signature

Display Signature in Emails - If enabled (and signature exists), signature is included in email notifications to visitors.

Signature (Optional - HTML not allowed) - If set, displays at the bottom of all ticket replies. Signatures should not contain HTML and not be too distracting for visitors.