Drive

Drive provides you the storage and file backup for your photos, videos, files and more. You can download and attach these file links to the ticket whenever required.

Upload: Using this you can upload your public or private data from the system.

The drive is divided into following tabs:

All files tab: The listing of all the public data which is uploaded from the system is displayed here.

My files tab: The listing of all the data which is uploaded as public and private data from the system is displayed here.

Ticket attachments tab: The data fetched from the ticket's attachment is displayed here.

Google drive tab: The data retrieved from the Google drive is displayed here. The Google drive integration is obtained by adding details in settings/ integration section/Google apps.

Dropbox tab: The data retrieved from the Dropbox account is displayed here. The Dropbox integration is obtained by adding its details to settings/ integration section/ Dropbox

Note:

- You can download any file after opening the file and double clicking on the link.

- The maximum file size for Saas users is 20 MB for download according to php conventions.