Features available with the Twitter integration:
- Connecting with the clients through the Twitter.
- Converting @mention tweets into new tickets.
- You can directly reply without staying log in with your Twitter account.
- You can keep the track of all communication happening in Twitter with your Twitter name.
In order to integrate Twitter with this system follows the following steps:
Step 1] Create app from https://dev.twitter.com/apps
On create new app page there will be following fields:
Name: Enter some unique name for your App (example: Helpdesk App)
Description: This will be displayed in authorization page.
Website: The website URL will be mentioned here.
Callback URL: The client portal URL should be mentioned here.
Once you have created App click on button create my access token
Step 2] The new App that you have created will have access level Read Only >> click on settings tab on your App
There set Application Type >> Access = Read, Write and Direct Messages
Step 3] Click on app and go to app settings and set call back URL or redirect URL
EX- https://yourexample.com/ (Which is your client portal URL)
Step 4] Click on OAuth tab on your app and you will find consumer key, consumer secret, access token and access token secret fields.
Step 5] Log-in to manage portal,
Path: Settings /Integrations /Twitter