Features available with Aircall integration:
- Cloud-based phone system and call center software solution, with the instant set-up and easy to integrate with this system.
- Staff can see and extract the domain wise chat transcripts using Aircall con from header menu on manage portal.
- Staff can convert the conversation into ticket after opening the call list of Aircall from launcher icon in the header menu.
Steps for Integration:
Step 1] Sign in on Aircall: https://aircall.io/.
Step 2] Go to Company >> Integration >> Add API Key.
Step 3] Copy "Api id" & "Api token".
Step 4] Script for contact us button.
Procedure for getting the script:
- Click on numbers at left sidebar
- Choose No. & click on that
- Under Click-to-Call section copy whole data with script tag
Sample script:
<script>
(function (d, s, id){
var js, params, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
params = "c2c_token=230c06a2-dc31-4372-bf52-d18e2e97901c";
js = d.createElement(s);
js.id = id;
js.src = "https://cdn.aircall.io/c2c/v1/c2c.min.js#"+params;
fjs.parentNode.insertBefore(js,fjs);
}(document, "script", "aircall-ajs"))
</script>
Step 5] Go to setting >> Integrations >> Aircall
Domain: Select the domain on which you want to add this integration.
Title: Here the title for the Aircall integration is added.
API ID: This field is to add the API id of the Aircall account. (From Step 3)
API token: The API token available with the Aircall account is added here. (From Step 3)
Script: The script is added here if you want to show contact us button on client portal then paste script for that no. (From Step 4)
Status: Using this button you can enable or disable the integration with Aircall.
Step 6] After successfully integration telephone call icon for Aircall will appears which redirects to call list after clicking on that app.
Using this integration you can create /receive/assign/transfer incoming/outgoing call.
Note:
- The Aircall integration is only supported by the Google chrome.
- Please enable Aircall by going to Setting>>Staff section >> Team >>Default team>>Integration >> Aircall.