Add ticket level

Title: The name of the type should be specified here.

Display order: If there are many levels available then sorting for the type listing can be done from display order. Levels get sorted as per the display order of the type specified.

Access: There are two types of accesses that can be assigned for the particular Level:

- Public:When public access is selected then it will be visible to both staff and the clients.

- Private: When private access is selected then it will be visible only to the staff members.

Department access: It consists of departments that will have access to particular level. More than one department can be selected at a time. It is also possible to select all the departments using all departments.

Language translation for the level title: The localization of the languages which are enabled can be made here manually for the ticket level title in this system.

Status: It is possible to enable or disable a particular ticket level. If any of the ticket level is disabled then it will not be used by the system.