Create change

Path: New >> Change

Select the department from the drop down for which the particular change is to be created.

From: The email of the staff that is opening a new change will be specified here.

Subject: The subject of the change is to be specified here.

Description: A short description of the change is to be specified here.

Status: The status for the particular change is to be selected from the drop down.

Priority: The priority for the particular change is to be selected from the drop down.

Impact: The impact for the particular change is to be selected from the drop down.

Risk: Risk for the particular change is to be selected from the drop down.

Ticket category: In this option you can select the ticket category you want to attach with the change.

Subcategory: In this option you can select the subcategory you want to attach with the change.

Item: In this option you can select the items you want to attach with the change.

Location : In this option you can select the location you want to add with the change.

Change type: Change type for the particular change is to be selected from the drop down.

Assigned to: The staff agent to which the particular change is assigned can be selected from here. By default the change is assigned to nobody.

Attach CI: CI can be attached to a change using this option.

Attach file: Attachment can be done for the change using this option.