Name: The name of the impact should be specified here.
Color: You can select the color for the impact type you are adding.
Description: The short description of the impact should be specified here.
Display order: If there are many impacts that are available then sorting can be done from the display order. Impact gets sorted as per the display order that is specified.
Department access: It consists of departments that will have the access to the particular impacts. More than one department can be selected at a time. It is also possible to select all the departments using all departments option.
Language translation for the impact: The localization of the languages which are enabled can be made here manually for the impact title in this system.
Status: It is possible to enable or disable a particular ticket impact. If the particular ticket impact is disabled then it will not be used by the system.