Drive provides you the storage and file backup for your photos, videos, files and more. You can download and attach these file links to the ticket whenever required.
Upload: Using this you can upload your public or private data from the system.
The drive is divided into following tabs:
All files tab: The listing of all the public data which is uploaded from the system is displayed here.
My files tab: The listing of all the data which is uploaded as public and private data from the system is displayed here.
Ticket attachments tab: The data fetched from the ticket's attachment is displayed here.
Google drive tab: The data retrieved from the Google drive is displayed here. The Google drive integration is obtained by adding details in settings/ integration section/Google apps.
Dropbox tab: The data retrieved from the Dropbox account is displayed here. The Dropbox integration is obtained by adding its details to settings/ integration section/ Dropbox
Note:
- You can download any file after opening the file and double clicking on the link.
- The maximum file size for Saas users is 20 MB for download according to php conventions.