Solutions module

Solution module offers knowledge base management tool. This section allows you to manage and creating the changes to global settings for solutions module.

Entry fields

Title: Title is the text that will be used in tab titles. By default it is solution in this system.

Header title: Header title is the text that will be used in browser page header title. Here it is Solution.

Domain: Domain will specify the name of the company for which you will be making changes in rest of the settings followed below.

Solutions suggestion: The solution suggestion option can be made available on client portal or manage portal or both.

Allow comments: The comment can be enabled or disabled for the article in the solution of the domain you have selected in this option.

Allow ratings: The ratings can be enabled or disabled for the article in the solution of the domain you have selected in this option.

Auto approve comments: The comments for the solutions can be approved automatically without consent if you select yes otherwise you have to manually approve the comment each time.

Enable captcha on solutions: When a client needs to submit a comment through knowledgebase or make any type of suggestion then he needs to undergo image verification for this. The captcha for the solution can be enabled or disabled from here.

Status: Solutions module can be enabled or disabled from here.