The round robin assigns short time intervals to each process in equal proportion and in circular order. It can handle all process without any priority.
Note:
- Round robin can only be applied for the new ticket arrival.
- For enabling the round robin feature of auto ticket assign go to settings >>staff section >>default team >>Round robin label >>Self auto assign ticket (The auto ticket assign option will be available on profile).
- For enabling the round robin feature of agent availability go to settings >>staff section >>default team >>Round robin label >>Agent availability (The agent availability option will be available on the home).