Jira

Features available with the Jira integration:

- Jira provides you with the bug tracking, issue tracking, and project management functions which you can integrate with this system.

- After integration procedure is done you can visit to ticket details page & select Jira link under integration section.

- You can create the issue or link the issue to your Jira account.

In order to integrate Jira with this system follow the following steps:

Step 1] Login to your Jira account.

Step 2] Open the Jira profile page where you will find the username and password.

Step 3] Login to the manage portal,

Settings >>Integrations >> Jira

Domain: Domain for which Jira is to be integrated is to be selected from the drop down.

Username: The username for Jira is to be entered here. (From step 2)

Password: The password for Jira is to be entered here. (From step 2)

Jira URL: The URL for the Jira is to be entered here. For eg: https://test.atlassian.net

Status: The status for Jira can be either enabled or disabled from here. If Jira is enabled then it will work and if disabled then it will not.

Step 4] After the successful adding of the Jira account go to:

Path: Settings/Staff Section/Team/Select team/ Integration/Jira/ select Yes.

Operation you can perform with Jira integration:

The two operation you can perform by click Jira in the ticket details integration section:

1) Link issue: Here you can link the issue to your Jira account using the hash details.

2) Create issue: You are provided with the issue generation option regarding the ticket you want to link in which you can select the product and issue type from the drop down menu and enter the subject of the issue.

3) Unlink issue: You can unlink or cancel the created or linked ticket here.

4) View issue in Jira: Selecting this will redirect to the Jira page.