Title: You have to enter the title for the form you are creating.
Display title: The title you want to display on the form should be mentioned here.
Display order: The sequencing order can be mentioned here in the listing.
Form type: Here you have to select either of the options from the two types of forms available.
Email based: Here you can add the email related details to the form. The three fields in this are mandatory i.e. first name, last name and email.
Call based: Here you can add the call based details to the form. The three fields are mandatory which are first name, last name and contact number.
Enable captcha: The captcha can be added to the form by selecting yes.
Department: The department for which you want to create the form can be selected from here.
Subject: The subject for the form is mentioned here.
Script: The script for the form can be added here and is optional for the form you are creating.
Helpdesk URL: This is the URL link which will display the form you have created.
Iframe URL: You can add this URL to the third party site and after submitting the form, ticket will be available at your helpdesk portal.
Status: The status of the form you are creating can be enabled and disabled from here.