If you want to use the email templates provided by this software into different email scenarios you can do settings here. There can be different email templates that can be set for different domain for different instances.
The fields of the email template mapping are as explained below:
Domain: The particular domain for which the email templates are to be set is to be selected from the drop down.
Add client: Here you can select the email template you want to use when client gets added.
Reply ticket: The email template can be selected from drop down which you want to map when the ticket is replied
Registration required: When the registration is compulsory for the clients by the admin you can select the email template you want to use.
Forgot password: The email template can be selected which you want to map in case of forgot password recovery.
Email approval pending: Whenever the client approval is pending for the client for that you can select the email template.
Send email: The email template can be selected in case of send mail operation from here.
Forward: The template you want to use when the ticket is forwarded can be selected from here.
Credit required: Here you can select the template for the credit required.
Contract approval: When the contract is approved you can select the email template from here.
Change approval: When there is a change in the approval for this operation you can select the email template.
Release approval: The release approval email template can be selected from here.