Asterisk

Features available with the asterisk integration:

- Staff can see and extract the domain wise recording using asterisk icon from header menu on manage portal.

- Staff can convert the conversation into ticket after opening the record list of asterisk from launcher icon in the header menu.

In order to integrate asterisk with this system follow the following steps:

Step 1] Log-in to the manage portal.
            Go to setting >> Integrations >> Asterisk

Domain: Select the domain from dropdown for which you want to be integrate asterisk.;

Title: Here you can specify the title for the asterisk integration.

Step 2] Add a asterisk database configuration details

Database host: In this field you have to add astrisk server database hostname i.e. where asterisk is installed.

Database user: In this field you have to add asterisk database username.

Database password: In this field you have to add asterisk database passward.

Database name: In this field you have to add the asterisk database name.

Recording path: In this field if you have any perticular recording path of asterisk server to fetch then add that path in it othervise simply put "/" in it.

Contact number: This is optional field if you want to add any contact number then add in it. It just staticaly displyed on asterisk poratl header.

Status: Using this button you can enable or disable the integration with asterisk.

Step 3] Save the details

After successful integration asterisk icon is automatically get enabled at menu toolbar, Call details/data of asterisk whose database is configured are displyed under asterisk icon.

IF you want to create a ticket then do the following steps:

Step 1] Click on a record to which you want to create a ticket

Step 2] Press on Convert to ticket button

Step 3] Follow the ticket creation steps

then ticket get successfully get created