In order to get insights of helpdesk reports are very useful. It is used to measure and analyze the metrics of the organization.
Note: Settings related to reports can be done by the admin from:
Settings >> System Section >> Module >> Report >> Status (Enabled).
If you click on setting icon you will get the five options under the reports:
- All reports.
- Custom reports.
- Schedule report.
- Download queue.
Overview
On the report overview page you can see the dashboard for the different reports by clicking on their tab.
Tickets overview tab: The domain and duration wise different ticket specification count report will be generated and displayed. The displayed counts are related to the ticket performances.
Ticket load: Here you can insight the department wise ticket load data report which is according to the staff.
Tickets by ticket types: In this tab you can generate the domain and duration wise report for the ticket counts for each of the ticket types in the system.
Tickets by channel: On this tab you can generate the domain and duration wise report for the ticket counts for each of the channel in the system.
Tickets by priorities: On this tab you can generate the domain and duration wise report for the ticket counts for each of the priority in the system.
Tickets by status: On this tab you can generate the domain and duration wise report for the ticket counts for each of the status in the system.
Tickets by label: With respect to label the ticket report is generated on this tab.