Name your quest: The name of the quest is to be specified here.
Quest description: A short description for the particular quest can be specified here.
Badge: The badges for the particular quest can be selected from here.
Start date: The start date for which the particular quest is to be started is to be specified here.
Bonus points: The bonus points for the particular quest are to be mentioned here.
Team: The team for which the quest is to be updated can be selected from the drop down list.
Quest type: There are two types of quest types:
- Solving tickets: This quest will be related to solving the tickets.
- Solutions article: This quest will be related to solution article that is submitted by the staff member.
If solving tickets is selected:
Solve: The number of tickets that will be solved for the particular quest will be mentioned here.
Tickets in span of: In what span of time the particular tickets will be solved will be selected from the drop down list.
Add criteria: There can be number of criteria that can be added which are to be matched.
Subject: The subject of the ticket which is to be matched is to be mentioned here.
Status: The status that is to be matched is to be selected from the drop down list.
Priority: The priority that is to be matched is to be selected from the drop down list.
Ticket type: The ticket type that is to be matched is to be selected from the drop down list.
Flag type: The flag type that is to be matched is to be selected from the drop down list.
SLA Plan: The SLA plan that is to be matched is to be selected from the drop down list.
Creation time: The creation time is to be mentioned here and to be selected from the drop down.
Resolution due time: The resolution due time is to be mentioned here and to be selected from the drop down.
Overdue time: The overdue time is to be mentioned here and to be selected from the drop down.
Last replier: The last replier either the staff or client is to be selected from the drop down.
Operator: The operator is to be selected from the drop down.
If solutions article is selected:
Create: The number of articles that are to be created for the particular quest is to be mentioned here.
Knowledge base article in a span of: The span of time for which the solution article is to be created is to be selected from the drop down list.
Add Criteria: There can be number of criteria that can be added in order to match the particular quest.
Article comment: The number of comments of the articles that are to be matched for the quest is to be mentioned here.
Article rating: The number of ratings of the articles that are to be matched for the quest is to be mentioned here.
Status: The particular quest can be either enabled or disabled from the particular settings.