Path: New >> Problem
Select the department from the drop down for which the particular problem is to be created.
From: The email of the staff that is opening a new problem will be specified here.
Subject: The subject of the problem is to be specified here.
Description: A short description of the problem is to be specified here.
Status: The status for the particular problem can be selected from the drop down.
Priority: The priority for the particular problem can be selected from the drop down.
Impact: The impact for the particular problem can be selected from the drop down.
Due by: The date by which the problem is due is to be specified here.
Ticket category: In this option you can select the ticket category you want to attach with the problem.
Subcategory: In this option you can select the subcategory you want to attach with the problem.
Item: In this option you can select the items you want to attach with the problem.
Location : In this option you can select the location you want to add with the problem.
Assigned to: The staff agent is assigned to the problem using this. By default the problem is assigned to nobody.
Attach CI: CI can be attached to a problem using this option.
Attach file: Attachment can be done for the problem using this option.