The Twilio can be used by integrating it where you are able to call and send messages to your client, the two operations you can perform using Twilio are:
1) Call: Here you can call to client using Twilio by entering following Details.
- You can enter the client name that you want to make a call.
- The person or department you want transfer call from.
2) Send Message: By selecting this you are able to send the message to the client by Twilio.
-To: Here you are able to enter and search the client to whom you want to send message.
-From: The person or the department sending the message.
Note: Before using this make sure your Twilio is enabled in the integration part of the system.