Title: The name of the email template should be specified here.
Language: The language which you want to select for this template can be selected from here.
Display order: You can add the sequence in which you want to display this email template in the listing.
Subject: The subject of the email template should be specified here.
Content: It will contain the content of the email. The template variables can be used under subject and also the contents of the new email template.
List of custom template variables:
1) Client registration -
{username} : User name
{useremail} : User email
{link} : Client portal url
{resetlink} : Reset password link
{login_url} : Login url of client portal
2) Auto responder -
{username} : User name
{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status
{link} : Client portal url
{login_url} : Login url of client portal
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Ticket location
3) Staff reply -
{reply_message} : Reply message
{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status:
{link} : client portal url
{login_url} : Login url of client portal
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Ticket location
4) Restricted client -
{link} : Client portal url
{username} : User name
5) Forgot password -
{username} : User name
{resetlink} : Password reset link
6) Client approval pending -
{username} : User name
{useremail} : User email
{link} : client portal url
7) Ticket auto close -
{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status
{useremail} : User email
8) Alert template -
{ticket_reply} : Ticket reply
{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status
{last_replier} : Last replier
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Ticket location
9) Invoice created -
{username} : User name
{invoice_date} : Invoice creation date
{invoice_hash} : Invoice hash
{currency_symbol} : Currency symbol
{invoice_amount} : Invoice amount
{currency} : Currency
{invoice_duedate} : Due date
{description} : Description
{client_balance} : Client cr balance
10) Send email -
{message} : Ticket message
{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status
{last_replier} : Last replier
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Ticket location
11) Ticket forward -
{reply_message} : Reply message
{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status
{last_replier} : Last replier
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Ticket location
12) Staff registration -
{staff_name} : Staff name
{manage_portal_link} : Portal url
{user_name} : User name
{resetlink} : Password resetlink of staff
13) Blabby added -
{first_name} : Reciver name
{last_name} : Last name of receiver
{staff_name} : Staff name (creater)
{message} : Message
{company} : Company name
{view_blab_link} : Link of blab
14) Client registration verification email -
{username} : User name
{varification_link} : Varification link
15) Change approval -
{first_name} : Staff first name
{last_name} : Staff last name
{changes_hash} : Change hash
{changes_name} : Changes name
{changes_details_link} : Changes link details
16) Contract approval -
{first_name} : Staff first name
{last_name} : Staff last name
{contract_name} : Contract name
{contract_number} : Contract no
{contract_approval_link} : Contract approval link
17) Release approval -
{first_name} : Staff first name
{last_name} : Staff last name
{release_hash} : Release hash
{releases_name} : Release name
{releases_approval_link} : Release approval link
18) Alert ITIL template -
{alert} : Alert
{hash} : Hash
{subject} : Subject
{department} : Department
{priority} : Priority
{status} : Status
{impact} : Impact
{risk} : Risk
{type} : Change/Release type
19) Contract expiry reminder -
{contract_name} : Contract name
{contract_number} : Contract no (hash)
{contract_days} : Contract days
{Contract_link}
20) Parser failed -
{from_email} : Sender email
{mail_queue} : To email
{message} : Actual message
21) Custom template -
{username} : User name
{useremail} : User email
{ticket_owner} :Assigned staff name
{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status
{password} : User password
{link} : Client portal url
{login_url} : Login url of client portal
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Ticket location
The above list of variables can be used with the email templates.
Attachment: Here you can set permission if you want to link attachment or not to this custom template.
Status: It is possible to either enable or disable a particular template from here.